Contact ÉCLATAUR
We would be delighted to hear from you. Whether you have a question about our fragrances, need guidance selecting your signature scent, or wish to discuss a partnership – our team is here to assist.
Choose Your Path
So we can route your message to the right team and respond as quickly as possible, please choose the option that best matches your inquiry.
Order Issues
For order cancellations, refund requests, damaged shipments, or missing items, please use our dedicated Order Assistance form. It captures the details our concierge team needs to resolve your request quickly.
Go to Order Assistance →Fragrance & General Inquiries
For help selecting a signature scent, questions about our craft and ingredients, or any general inquiry, please use the Send a Message form below. A member of our concierge team will respond personally.
Send a Message ↓Wholesale, Press & Partnerships
For wholesale inquiries, press and media requests, brand collaborations, or partnership opportunities, please select the appropriate subject in the form below. Our partnerships team will follow up within two business days.
Send a Message ↓Send a Message
Tell us what you need. A member of our concierge team will respond personally within one business day.
Concierge Information
Atelier
ÉCLATAUR is handcrafted in our atelier in Sunnyvale, Texas, United States. Every bottle is hand-inspected before release.
Response Time
Our concierge team responds to all inquiries within 24 hours, Monday to Friday. For order issues with a 2-hour cancellation window, please use the Order Assistance form for fastest service.
Leave a Trail,
Not Just a Scent.
Every ÉCLATAUR fragrance begins with a single decision.
ÉCLATAUR is an independent handcrafted fragrance house. All compositions are original creations.