Privacy Policy

We collect information that you voluntarily provide to us and information that is automatically collected when you use the Site.

A. Personal Data You Provide

When you purchase a product, sign up for our newsletter, request a tester from The Prelude Collection, or contact support, we may collect:

• Identity Data: First name, last name.
• Contact Data: Email address, phone number, shipping address, billing address.
• Transaction Data: Details about payments to and from you. Note: we do not store full credit card numbers. All payments are processed directly by our third-party payment processors (such as Stripe and PayPal) through our e-commerce platform, WooCommerce.
• Profile Data: Your username, password, purchase history, fragrance preferences, and tester selections.

B. Automatic Data Collection (Cookies and Analytics)

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity but may include:

• Device Data: IP address, browser and device characteristics, operating system, language preferences, referring URLs.
• Usage Data: Pages viewed, time spent on pages, and abandoned cart data.
• Cookies: We use cookies to keep your cart active, remember your login status, and improve site performance. See our Cookie Policy for details.

We use the information we collect to:

• Fulfill Orders: Process payments, arrange ground shipping via USPS or UPS, and provide order confirmations and tracking updates.
• Communication: Send you transactional emails and, if you have opted in, marketing emails about new launches, Édition Limitée releases, and tester promotions.
• Safety and Compliance: Verify shipping addresses for hazardous materials compliance and screen for potential fraud.
• Site Optimization: Analyze how visitors browse our store to improve website speed, layout, and product discovery.

We do not sell, trade, or rent your personal data to independent third parties for their marketing purposes. We only share data with the following categories of trusted third parties:

A. Service Providers

• E-Commerce Platform: WooCommerce (our store and order management system).
• Payment Processors: Stripe and PayPal, to process transactions securely.
• Shipping Carriers: USPS and UPS, to deliver your products.
• Marketing and CRM Platforms: FluentCRM and FluentSMTP, to manage our newsletters and transactional emails.
• Hosting Services: SiteGround and Cloudflare, to maintain the security and performance of our website.
• Analytics: Google Analytics, to understand site usage in aggregate.

B. Affiliates and Sister Brands

We may share your information with our sister brand, Fragror (also operated by Evenore Solutions LLC), for the purpose of offering complementary home fragrance products such as diffusers and home fragrance oils. You will always have the option to unsubscribe from these specific communications.

C. Legal Obligations

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

A. Consent

By entering your email address at checkout or subscribing via our newsletter form, you consent to receive marketing communications from ÉCLATAUR.

B. Opt-Out

You can unsubscribe from our marketing email list at any time by clicking the Unsubscribe link in any marketing email or by emailing us at support@eclataur.com.

Note: Even if you opt out of marketing, we will still send you necessary transactional emails (order confirmations, shipping notifications, and account updates).

We use administrative, technical, and physical security measures to help protect your personal information.

• We use SSL encryption to protect data during transmission.
• Our checkout is processed through WooCommerce, and all payments are handled by PCI-DSS compliant payment processors (Stripe and PayPal).
• We use Cloudflare Turnstile for spam and bot protection on our forms.
• We restrict access to your personal data to employees and contractors who need that information to process it for us.

Disclaimer: While we take reasonable steps to secure the personal information you provide, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception.

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may ask us to correct inaccurate or incomplete data.
• Right to Deletion: You may ask us to delete your personal data from our systems, subject to our need to retain transaction records for tax, accounting, and legal purposes.
• Right to Opt Out: You may opt out of marketing communications at any time.

To exercise these rights, please contact us at support@eclataur.com.

This Site may contain links to other websites not operated by us, including our sister brand Fragror. This Privacy Policy does not address the privacy, information, or other practices of any third parties. We encourage you to review the privacy policies of any third-party sites you interact with.

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates when it was last updated.