Refunds and returns

Every ÉCLATAUR fragrance is handcrafted in small batches at our Sunnyvale, Texas studio. Because these are personal cosmetics containing flammable ingredients, we hold to strict hygiene, safety, and packaging standards. This policy explains how we handle returns, damaged items, and the Try Before You Unseal programme. Please read it before you buy.

We believe your first commitment should be to the fragrance, not to the bottle. Every full-size Eau de Parfum spray ships with a complimentary tester of the same scent and concentration, packed outside the sealed box.

• Try it first. Wear the tester on your skin before breaking the seal.
• Request a return authorization. If the fragrance is not yours, email [email protected] within 30 days of delivery with your order number and the scent name. We reply with an authorization and instructions within 2 business days.
• Return the unopened bottle. Once authorized, send it back in its original packaging with the cellophane wrap and bottle seal fully intact, shipped within 7 days of receiving your authorization.
• We inspect every return. We verify the bottle is unopened, unused, and resalable. Eligible returns receive a full refund of the product price, excluding original shipping and any promotional discount applied at checkout, to the original payment method within 5 to 7 business days.
• The tester is yours to keep, whether or not you return the bottle.
• Return shipping is yours to cover. See Section 6 for the hazmat requirements that apply.

This guarantee covers full-size Eau de Parfum sprays from the permanent ÉCLATAUR Collection. Returns sent without prior authorization, received outside the stated windows, or arriving opened or damaged may be refused or subject to a restocking fee at our discretion.

Fragrance reacts uniquely to individual skin chemistry. A scent that performs beautifully on one person can shift on another. The Try Before You Unseal guarantee exists precisely because we recognise this, and because we want you to test a full-size purchase on your own skin before committing to the bottle.

We would encourage first-time customers to explore The Prelude, our tester programme, or the Discovery Set, five 10 ml bottles you choose yourself, before committing to a full-size bottle.

We accept returns on the following when every condition is met:

• Full-size Eau de Parfum sprays from the permanent ÉCLATAUR Collection, returned with a valid return authorization, in their original packaging, with cellophane wrap and bottle seal fully intact, and received within 37 days of the original delivery date.

If the seal is broken, the packaging is damaged, or the item arrives outside the authorization window, the return may be refused or may qualify only for a partial refund at our discretion.

Except where required by law, or as provided in Section 7 for damaged and defective items, the following are final sale and cannot be returned or exchanged:

• Opened or used full-size sprays, for hygiene, anti-contamination, and product integrity reasons.
• Roll-on perfume oils, because the applicator touches skin directly and hygiene cannot be verified after delivery.
• Testers from The Prelude, which exist for trial and discovery.
• Discovery sets and gift sets, which are non-returnable once shipped.
• Sale and clearance items marked final sale at the time of purchase.
• Gift cards, which cannot be cancelled or refunded once issued. A card becomes spendable money the moment it is delivered, can be spent by whoever received it rather than by the buyer, and can be spent within minutes.

If any final sale item arrives damaged, defective, or incorrect, see Section 7. We will make it right.

To return an eligible unopened full-size spray:

• Email [email protected] within 30 days of delivery to request a return authorization, with your order number and the reason for return.
• Once authorized, ship the unopened bottle back using a trackable ground service. Return shipping is the customer's responsibility.
• Once we receive and verify that the bottle is unopened and resalable, we refund your original payment method within 5 to 7 business days.

Original shipping charges are not refundable.

Perfume is classified by the United States Department of Transportation as a Class 3 flammable liquid. When you ship a return, you are legally responsible for complying with DOT regulations.

Perfume cannot travel by air, including Priority Mail Express or any expedited air service. It must go by ground transportation only, USPS Ground Advantage or UPS Ground.

Every bottle is inspected before shipment and every order is packed to protect glass in transit. In the rare event that something arrives damaged, leaking, or defective, we will resolve it promptly.

• Reporting window: notify us within 48 hours of delivery if an item arrives damaged, leaking, defective, or incorrect.
• What to send: email [email protected] with your order number, a description of the issue, and clear photographs of the product and the shipping carton. Photographs are essential both to process your claim and to file any carrier damage report.
• Our preferred remedy: a free replacement of the same product, shipped at no cost to you. For most damage claims this is the fastest resolution.
• Refund alternative: if a replacement is unavailable, as can happen with limited editions, or if you would simply rather have your money back, we refund the product price to your original payment method in full.
• Resolution timeline: we aim to resolve every damage or defect claim within 3 business days of receiving your report and photographs.

Our fragrances are handcrafted with natural essential oils, aroma molecules, and other fragrance materials. Individual reactions vary, and we take both personal sensitivity and product quality seriously.

• Patch test first. Before applying any fragrance broadly, apply a small amount of the included tester to the inside of your wrist or elbow and wait 24 hours to see how your skin responds.
• Personal sensitivity. Because skin chemistry varies, a personal reaction to a specific fragrance material is not grounds for returning a full-size bottle under the standard policy. The complimentary tester and The Prelude exist precisely so you can identify sensitivity before committing.
• Suspected quality issue. If you believe a reaction was caused by a manufacturing defect, contamination, or a quality problem, contact us at [email protected]. We review these individually and work toward a fair resolution.
• Serious reactions. If you experience a severe or unusual reaction, stop using the product immediately and consult a qualified medical professional. Our support team is not qualified to give medical advice.

We work quickly to process orders. To cancel, contact us at [email protected] within 2 hours of placing your order.

Once a shipping label has been generated and the package has entered our fulfilment queue we cannot cancel it. You may receive the order and follow the standard return process if it qualifies under the Try Before You Unseal guarantee.

An order containing a gift card cannot be cancelled, whatever stage it has reached. Where such an order also contains bottles, those bottles follow everything above and can still be discussed with us; the gift card itself cannot be cancelled or refunded.

Once your return is received and verified, refunds are processed to the original payment method within 5 to 7 business days. Depending on your bank or card issuer it can take a further 3 to 10 business days to appear on your statement.