Customer Care
Order Assistance
We handcraft every ÉCLATAUR fragrance in small batches in Texas, and we want every order to arrive exactly as you intended. If you need to cancel a recent order or request a refund, please use the form below. A member of our team will respond within one business day. Before submitting, please review our Return and Refund Policy for eligibility details.
Cancel Within 2 Hours
Orders may be cancelled free of charge within 2 hours of being placed, provided the order has not yet entered fulfillment. Submit a cancellation request below and our team will confirm by email.
Read the full cancellation terms →Refund Request – 14 Days
Unopened full-size Eau de Parfum sprays in their original packaging are eligible for a refund request within 14 days of delivery under our Try Before You Unseal guarantee.
Read the Try Before You Unseal guarantee →Other Inquiries
For questions about an existing order, shipping updates, damaged items, or anything else, choose “Other” on the form and our concierge team will reach out personally.
Submit a Request
Order Assistance Form
Please have your order number ready. You can find it in your order confirmation email or in your customer dashboard. For full eligibility details, please see our Return and Refund Policy.
What Happens Next
Instant Acknowledgment
You will receive an automated email confirming we have received your request, along with a reference number for your records.
Review by Our Team
A member of the ÉCLATAUR concierge team will verify your order details and evaluate your request against our Return and Refund Policy.
Resolution Within One Business Day
We will reply by email with confirmation of your cancellation, refund approval, or any follow-up questions we may have.
Prefer to Reach Us Directly?
A member of our team will respond within one business day.
Please include your order number and the nature of your request so we can respond as quickly as possible. Our full Return and Refund Policy is available for your reference.